{"id":1940,"date":"2023-10-31T09:16:38","date_gmt":"2023-10-31T09:16:38","guid":{"rendered":"https:\/\/amayade.com\/?page_id=1940"},"modified":"2023-11-09T16:56:07","modified_gmt":"2023-11-09T16:56:07","slug":"integrateur-service-cloud","status":"publish","type":"page","link":"https:\/\/amayade.com\/index.php\/integrateur-service-cloud\/","title":{"rendered":"Int\u00e9grateur Service Cloud"},"content":{"rendered":"\n
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Am\u00e9liorer votre Service Client avec Service Cloud Salesforce.<\/strong><\/h2>\n\n\n\n

Service Cloud de Salesforce est une solution de gestion de relation client puissant. Il offre des outils de support, de gestion des cas, de routage intelligent, de self-service, et une vue 360\u00b0 du client pour fournir un service client complet.<\/p>\n\n\n\n

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J’ai un projet Service Cloud<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>
\"Service<\/figure><\/div>\n\n\n\n
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LES AVANTAGES DE SERVICE CLOUD<\/strong><\/strong><\/h2>\n\n\n\n
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EXP\u00c9RIENCE OMNICANALE<\/strong><\/h3>\n\n\n\n

La solution permet aux entreprises de communiquer avec leurs clients sur les canaux qu’ils pr\u00e9f\u00e8rent, tels que le t\u00e9l\u00e9phone, le chat, les e-mails et les m\u00e9dias sociaux par exemple.<\/p>\n<\/div>\n\n\n\n

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VUE 360\u00b0 DU CLIENT<\/strong><\/h3>\n\n\n\n

Les agents voient directement l’historique des interactions d’un client sur tous les canaux. Cela leurs permet de mieux comprendre les besoins du client et de fournir un service plus personnalis\u00e9 et efficace.<\/p>\n<\/div>\n\n\n\n

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MISE EN PLACE DE SLA<\/strong><\/strong><\/h3>\n\n\n\n

C’est l’outil parfait pour mettre en place des SLA (Service Level Agreement) et les faire respecter. Il permet de suivre les interactions avec les clients, de mesurer la performance des agents et d’automatiser les t\u00e2ches.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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SUIVI DES CHIFFRES CL\u00c9S<\/strong><\/h3>\n\n\n\n

Service Cloud fournit des donn\u00e9es exploitables gr\u00e2ce \u00e0 des rapports et des tableaux de bord avanc\u00e9s, permettant d’optimiser la performance du service client et prendre des d\u00e9cisions ad\u00e9quates.<\/p>\n<\/div>\n\n\n\n

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KNOWLEDGE SERVICE CLOUD<\/strong><\/strong><\/h3>\n\n\n\n

L’entreprise met en place une base de connaissances en ligne qui permet aux clients d’obtenir eux-m\u00eames des r\u00e9ponses plus rapidement et plus facilement. Cela am\u00e9liore grandement la satisfaction du client ou du partenaire.<\/p>\n<\/div>\n\n\n\n

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INT\u00c9GRATION D’UN CTI<\/strong><\/strong><\/h3>\n\n\n\n

Connecter efficacement Service Cloud \u00e0 votre CTI existant. Cela permettra aux \u00e9quipes d’\u00eatre r\u00e9actif lors des appels entrants et sortants gr\u00e2ce \u00e0 l’identification du client et l’ouverture automatique de sa page.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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J’ai un projet Service Cloud<\/a><\/div>\n<\/div>\n\n\n\n
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Nos services<\/strong><\/p>\n\n\n\n

Conseil & Int\u00e9gration<\/a><\/p>\n\n\n\n

\u00c9volution & Maintenance<\/a><\/p>\n\n\n\n

Formation sur-mesure<\/a><\/p>\n\n\n\n

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Nos expertises<\/strong><\/p>\n\n\n\n

Sales Cloud<\/a><\/p>\n\n\n\n

Service Cloud<\/a><\/p>\n\n\n\n

Marketing Cloud Account Engagement<\/a><\/p>\n\n\n\n

Experience Cloud<\/a><\/p>\n<\/div>\n\n\n\n

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A propos<\/strong><\/strong><\/p>\n\n\n\n

Adresse : 36 bis Cr Mar\u00e9chal Juin,
33300 Bordeaux, Gironde, Nouvelle Aquitaine, France<\/p>\n\n\n\n

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\"Linkedin\" Linkedin<\/a>
\"Youtube\" Youtube<\/a><\/p>\n<\/div>\n\n\n\n

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\"Salesforce<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

LES AVANTAGES DE SERVICE CLOUD EXP\u00c9RIENCE OMNICANALE La solution permet aux entreprises de communiquer avec leurs clients sur les canaux qu’ils pr\u00e9f\u00e8rent, tels que le t\u00e9l\u00e9phone, le chat, les e-mails et les m\u00e9dias sociaux par exemple. VUE 360\u00b0 DU CLIENT Les agents voient directement l’historique des interactions d’un client sur tous les canaux. Cela leurs …<\/p>\n

Int\u00e9grateur Service Cloud<\/span> Lire la suite\u00a0\u00bb<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-1940","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/pages\/1940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/comments?post=1940"}],"version-history":[{"count":16,"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/pages\/1940\/revisions"}],"predecessor-version":[{"id":2236,"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/pages\/1940\/revisions\/2236"}],"wp:attachment":[{"href":"https:\/\/amayade.com\/index.php\/wp-json\/wp\/v2\/media?parent=1940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}